Spruce Art & Support understands that life can be unpredictable.

Our goal is to remain flexible while also respecting the time and care involved in preparing for each visit.

Cancellations & Rescheduling

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule a scheduled service.

Providing advance notice allows us to:

• Adjust our schedule responsibly

• Offer availability to other clients

• Prepare thoughtfully for each visit

Late Cancellations & Missed Visits

• Cancellations made with less than 24 hours’ notice, or missed visits without notice, may be subject to a 50% visit fee.

• Fees are assessed on a case by case basis, with consideration for unforeseen circumstances.

Our approach is always reasonable and compassionate, and we encourage open communication.

We recognize that emergencies happen.

If an unexpected situation arises, please contact us as soon as possible. We aim to handle these situations with understanding and flexibility.

For recurring services or service packages:

• Scheduling expectations will be discussed in advance

• Any applicable cancellation terms will be clearly outlined before services begin

Our Commitment

• Clear communication

• Respectful scheduling

• A supportive, relationship-based approach

We believe policies should support trust not create stress.

Questions?

If you have questions about scheduling, cancellations, or availability, please reach out anytime.

info@spruceartandsupport.ca